Practicalmadness

My beloved Jenny also works for href="http://www.starbucks.com/" target="_new">the great coffee
conspiracy. Like me, she has a few customers that
are...special:

Jenny: Okay, yesterday. I had a line full of customers who
didn't hear anything, and George and even Jed next to me who didn't
hear anything, but the lady says to me very loudly "You
swore!"
"Ma'am, I said 'Four dollars and thirty-six cents, your change.'
I'm sorry, I didn't swear."
"Are you calling me a liar? Is there a manager here? I want to
speak to the manager!"

David Demaree: Oh, lordy. Whahappen?

"Ma'am, that would be me."
"You're the manager?!"
"Right now, I am, Ma'am."
"I want to speak to somebody above you! I want this drink for free
because of that little scenario that just happened!"

Jenny: (genuinely bewildered) "Scenario, ma'am? You're welcome
to talk to George, who's next to me; but he doesn't outrank me and
I don't outrank him."

"There's nobody higher than you here?" (to George, poiting
finger into my chest, actually touching me) "This young lady cursed
at me! She swore!"
"Ma'am, I'm very sorry, I didn't hear her swear. What did she say
to you?"

The woman sputters, indignant.

George: "Can I have a letter, ma'am? Because I honestly didn't
hear her say anything offensive to you."

"I -- I don't remember what she said!"

(George rolls eyes) "I'm very sorry you misunderstood her,
Ma'am. Let me get you a coupon for your next drink."

David Demaree: I wouldn't have given her that.
J Ferreira: We were banging busy.
J Ferreira: I just wanted her out of my face. She *touched*
me.
J Ferreira: And I never, never swore.
J Ferreira: I said "Four dollars and thirty-six cents, your
change."
J Ferreira: This woman would have gone to my manager, lied and
possibly lost me my job just to get a free drink!
David Demaree: She just thought she could accuse you because you
work in fast food and she -- she, the Queen of the Fucking Universe
-- she is your *customer*.